Availing of Health Certificates (Food Handlers/Business Operators)
Service Standards:1 hour & 23- minutes to finish the transaction
| PLEASE FOLLOW THESE STEPS | SERVICE PROVIDER | IT WILL TAKE YOU | YOU WILL NEED TO PRESENT/ PAY | PLEASE APPROACH |
| Get Individual Treatment record at RHU shelves and give to admitting personnel | Receive ITR
And Give client number
|
3 mins.
|
ITR
As per MRC |
Jesusa calasag
Rema Garingan
|
| Proceed to Lab Office for Laboratory Exam | interview client, Get the vital signs and instruct client to proceed to lab | 10 mins
|
Jesusa calasag
Rema Garingan
|
|
| brief client on the process of lab exams ( Sputum Exam, Urinalysis, Hepa B, Fecalysis) | 5 mins | |||
| extract and receive collected lab specimen | 10 mins | Lesilla Perez | ||
| advise client on lab procedures and waiting time, and issue billing slip | 5 mins
|
Lesilla Perez | ||
| Pay nec fees | receive payment and issue OR | 5 mins | ||
| Present OR
|
perform lab procedures
– Sputum -Free – Urinalysis-P50 – Fecalysis-P50 – hepaB screening-P150 – CBC-P100 |
5 mins
|
||
| Prepare lab result | 2 mins | |||
| Receive lab result | Give lab. Result | 2 mins | ||
| Proceed to RSI
|
instruct client to proceed to;
– RSI if normal findings – proceed to MHO if positive findings (to undergo the normal pro of med consultation) |
5 mins
|
||
| normal findings
give orientation on proper food handling and sanitation |
Roberto Caluducan
|
|||
| prepare health cert | 10 Mins | |||
| Buy Iodized Salt | receive payment and GIVE 5 KILOS ASIN and initial HC | 5 mins | JerelynGuiang | |
| issue billing slip | 2 mins | |||
| pay necessary fees | receive payment and issue OR (RCC assigned at MHO) | 5 mins | ||
| Proceed to MHO and present OR
|
give info and education
and sign HC |
5 mins
|
||
| Sign logbook and receive health certificate | release health certificate
|
3 mins
|
||
| End of transaction | ||||
Availing of Medical Certificates
Service Standards:1 Hour to finish the transaction
| PLEASE FOLLOW THESE STEPS | SERVICE PROVIDER | IT WILL TAKE YOU | YOU WILL NEED TO PRESENT/ PAY | PLEASE APPROACH |
| get Individual Treatment Record at RHU shelves and give to admitting personnel | receive ITR and give client number
|
3 mins
|
ITR
FORM 211
CBC-P100 U/A-P50 |
Jesusacalasag
RemaGaringan Kathy Myer Vidad
|
| interview client and get the vital signs | 10 mins | |||
| issue billing slip | 2 mins | |||
| pay nec fee | receive payment and issue official receipt | 5 mins | All RCCs | |
| present official receipt to admitting clerk | give ITR, instruct patient to proceed to MHO | 3 mins
|
JesusaCalasag | |
| receive ITR and proceed to MHO | assess client, , record in the ITR | 20 mins | ||
| prepare and sign medical certificate | 10 mins | |||
| receive Medical Certificate and return ITR to receiving clerk | release and record MC in the logbook
|
5 mins
|
Amelia Abulencia | |
| End of transaction | ||||
Availing Out-patient Consultation
Service Standards:2 Hours & 13- minutes to finish the transaction
| PLEASE FOLLOW THESE STEPS | SERVICE PROVIDER | IT WILL TAKE YOU | YOU WILL NEED TO PRESENT/ PAY | PLEASE APPROACH |
| Get ITR at the RHU shelves/ present ITR, Under Five Card, Mother and Child book to the admitting health personnel. | Receive the ITR, UFC or mother and child book
|
5 mins
|
ITR
UFC/mother and child book
|
Jesusa Calasag
|
| Receive the card number
|
Give patient Number
and Conduct initial intervie w |
3 mins
|
||
| Take and record Vital signs | 10 mins | |||
| Received ITR/UFC or Mother and Child book and proceed to consultation room | Give the ITR/UFC or Mother and Child Book to patients and advise patient to wait for their turn | 5 mins
|
FREE CONSULTATION |
|
| Present ITR/UFC or mother and child book to RHM/Nurse/MHO | Received records
a.) Nurse/Midwife conduct consultation for manageable cases and prescribed treatment /med and or refer patient for laboratory or to MHO.(if necessary)
b.) Mun. Health Officer conduct consultation and treatment for complicated cases and prescribed meds./ refer patient for laboratory procedures (if necessary) and record in the ITR |
30 mins
30mins
|
Jesusa Calasag
Kathy Myer Vidad
|
|
| return ITR and advise patient to proceed to pharmacy /lab as necessary (refer to lab process) | 5 mins | Amelia Abulencia
|
||
| Proceed to Pharmacy and Present ITR PInCH card and PHIC card/ pay nec amount | collect necessary payments (if applicable) and issue OR
|
5mins
|
ITR
PInCH Card Philhealth Card |
Jerelyn Guiang
|
| review ITR, PInCH/PHIC card and record in the logbook | 10mins | |||
| Receive meds | give prescribed meds, nec instructions and record to logbook | 5 mins/ med/ patient | Jerelyn Guiang
|
|
| End of Transaction | ||||
Availing of Sanitary Permit
Service Standards:2 Hours & 15- minutes to finish the transaction
| PLEASE FOLLOW THESE STEPS | SERVICE PROVIDER | IT WILL TAKE YOU | YOU WILL NEED TO PRESENT/ PAY | PLEASE APPROACH |
| Sign Logbook and indicate purpose. | Interview client and provide cheklist of requirement
|
5mins. | Health Cert. of Food Handlers
structural design ID picture (1×1, 2 pcs) application to operate business
P50.00 |
Roberto Caluducan
Kathy Myer Vidad |
| Submit supp. documents | Receive and review Supporting documents
|
10 mins | ||
| Issue billing slip
|
3 mins | |||
| Pay inspection fee | Receive payment and issue OR (sanitary permit for sb legislation)
|
5 mins
|
All RCC | |
| Occular inspection | 1.5 hours | Roberto Caluducan | ||
| Present OR | Prepare sanitary permit | 10 mins | Roberto Caluducan | |
| Give brief Lectures and facilitate the signing of sanitary permit
|
10 mins
|
Roberto Caluducan
Amelia Abulencia |
||
| Receive Sanitary permit and sign logbook | release sanitary permit and Record in logbook
|
2 mins | Amelia Abulencia
|
|
| End of Transaction | ||||
Availing of Pre-Marriage Counselling
Service Standards:6 Hours & 14- minutes to finish the transaction
| PLEASE FOLLOW THESE STEPS | SERVICE PROVIDER | IT WILL TAKE YOU | YOU WILL NEED TO PRESENT/ PAY | PLEASE APPROACH |
| sign logbook and present notice from the Local Civil Registrar and official receipt
|
receive notice, OR and advise couple of the schedule
|
2mins
|
Notice from LCR
Official Receipt for counseling and Couple tree Brgy. Cert. that the couple have planted the couple tree
NO FEES TO COLLECTED |
|
| attend seminar on Pre-marriage Counselling
|
conduct counselling
|
2 hours/ module
(3 modules) |
JesusaCalasag
Kathy Myer Vidad Loraine Gumowang MarivicLagmay Rosaline Aloy |
|
| prepare Pre-marriage Counselling
certificate
|
10 mins
|
JesusaCalasag
Kathy Myer Vidad Loraine Gumowang MarivicLagmay Rosaline Aloy |
||
| receive certificate and sign logbook
|
release Pre-marriage Counselling
Certificate
|
2 mins
|
JesusaCalasag
Kathy Myer Vidad Loraine Gumowang MarivicLagmay Rosaline Aloy |
|
| End of transaction | ||||
Availing of Laboratory Services
Service Standards:1 Hour & 32- minutes to finish the transaction
| PLEASE FOLLOW THESE STEPS | SERVICE PROVIDER | IT WILL TAKE YOU | YOU WILL NEED TO PRESENT/ PAY | PLEASE APPROACH |
| Get ITR/Lab. request and present to RMT | RMT-receive ITR/lab. request | 3 mins
|
ITR
lab request
|
Lesilla Perez
|
| Issue-billing slip | 2 mins | |||
| Pay nec fees | Receive payment and issue OR | 5 mins | ||
| Present OR
|
Extract/collect specimen, advise client on waiting time of results | 10 mins
|
||
| Perform lab. procedures
a. urinalysis-P50 b.CBC-P100
|
1-2 hrs
(specify corresponding time frame for each exam) |
|||
| Prepare lab result | 5 mins | Lesilla Perez
|
||
| Record in logbook | 5 mins | Lesilla Perez
|
||
| Receive lab. Result and sign logbook. | Release lab. Result | 2 mins | ||
| End of transaction | ||||
Availing of Maternal Care Services
Service Standards:1 Hour & 11- minutes to finish the transaction
| PLEASE FOLLOW THESE STEPS | SERVICE PROVIDER | IT WILL TAKE YOU | YOU WILL NEED TO PRESENT/ PAY | PLEASE APPROACH |
| get ITR/Present Maternal and Child Book to Admitting personnel | receive ITR/ Maternal and Child Book and give patient number | 3 mins
|
ITR
Mother and Child Book
No Fees to be Collected |
Jesusa Calasag
All midwives |
| admit patient/ask chief complaint | 10 mins | |||
| take vital signs | 10 mins | |||
| receive ITR/mother and Child book and proceed to Rural Health Midwife | return ITR/Mother and Child book and advise patient to wait for their number | 2 mins
|
||
| assess/examine client and give advise | 20 mins | |||
| refer to laboratory/MHO if necessary (client to undergo lab/consultation process) | 5mins
|
|||
| received Mother and Child Book | give next appointment date and return MCB | 3 mins
|
||
| go to RHU Pharmacy | advise patient to proceed to pharmacy | 3mins | All midwives
|
|
| pay nec amount | receive payment and issue OR | 5 mins | ||
| receive meds | give medicines and instructions | 5 mins/med | Jerelyn Guiang | |
| record to logbook (diagnosis and meds issued) | 5 mins | JerelynGuiang | ||
| End of Transaction | ||||
Availing of Immunization Services
Service Standards:48- minutes to finish the transaction
| PLEASE FOLLOW THESE STEPS | SERVICE PROVIDER | IT WILL TAKE YOU | YOU WILL NEED TO PRESENT/ PAY | PLEASE APPROACH |
| mother present child’s record to the admitting midwife/Health Worker | receive UFC and Record to logbook
|
5 mins
|
Mother and Child Book/ ECCD card
UFC
NO FEES TO BE COLLECTED |
JesusaCalasag |
| give client number | 1 min | |||
| take and record vital signs | 10 mins | |||
| receive the record and go to the midwife in-charge | return record to the mother and advise client to go to midwife in charge | 2 mins
|
||
| present the UFC to midwife
|
receive UFC and assess the child’s immunization record and compare with TCL record | 10 mins
|
All midwives | |
| prepare vaccines and immunized child | 5mins/ antigen | |||
| record child immunization in the TCL | 5 mins | |||
| advise Immunization next schedule | 3 mins | |||
| receive child’s record | return the UFC | 2 mins | ||
| End Transaction | ||||
Availing of Family Planning Services
Service Standards:2 hours & 15- minutes to finish the transaction
| PLEASE FOLLOW THESE STEPS | SERVICE PROVIDER | IT WILL TAKE YOU | YOU WILL NEED TO PRESENT/ PAY | PLEASE APPROACH |
| get ITR (old) from RHU shelves and present to the admitting midwife/prepare ITR (new) | receive ITR (old),
|
2 mins | ITR | Cecilia Galla
Jesusa Calasag Reyma Garingan |
| prepare ITR (New) | 5 mins | |||
| give patient number | 2mins | |||
| interview patient/client and take vital signs | 10 mins | NO FEES TO BE COLLECTED | ||
| receive ITR and proceed to the Family Planning room | return ITR to client and advise client to proceed to Family Planning room | 2 mins
|
||
| assess client using FP service record | 20 mins | Jesusa Calasag
|
||
| issue nec billing slip | 2 mins | |||
| pay nec fees | receive payment and issue official receipt | 5 mins | ||
| present official receipt and receive pills/Injectable (DMPA) | give pills/ Injectable (DMPA) | 2 mins | ||
| administer and sched for the next appointment date | 5 mins
|
|||
| proceed to nurse room | -For IUD (refer client to PHN)
a. Assess client b. Prepare IUD Materials and supplies c. Insert IUD d. Record positions of the IUD findings at the FP client service record e. Give instructions and next appointment date |
20 mins 40 mins 15 mins 5 mins
10 mins |
Kathy Myer Vidad
|
|
| record to TCL | 2 mins | Jesusa Calasag | ||
| End of Transaction | ||||
Availing of Medicines
Service Standards: 26 – minutes to finish the transaction
| PLEASE FOLLOW THESE STEPS | SERVICE PROVIDER | IT WILL TAKE YOU | YOU WILL NEED TO PRESENT/ PAY | PLEASE APPROACH |
| present ITR/prescription | receive ITR/ prescription | 2mins | §ITR/prescription
Philhealth ID/Pinch Card30% cost recovery as per Adm code (SB legislation)
REFER TO PROCEDURES
|
JerelynGuiang |
| present Philhealth ID or Pinch Card | ask for philhealth card or PInCH card for verification of the validity | 2mins
|
||
| compute the amount to be paid | 5 mins | |||
| issue billing slip | 2 mins | |||
| pay necessary fees
|
receive payment and issue official receipt
|
5 mins
|
Designated collector
|
|
| present official receipt and receive Medicines | dispense prescribed meds. and give instructions per medicine. | 5mins/med
|
||
| record to logbook the meds dispensed | 5 mins | |||
| End of transaction | ||||